A: Merchants and The Smart Circle enter into a promotional agreement in which The Smart Circle offers to promote the merchant’s business for free if the merchant will give The Smart Circle offers that have enough value to make buying them an obvious choice for consumers. Other than selling Smart Circle Cards over the web, The Smart Circle reaches out to consumers at work, at corporate and community events, and via retail sales, all for free to the merchant advertiser.

In turn, the merchant has no problem giving free and heavily discounted services to The Smart Circle’s customers because so many of them are either new customers, or customers who would have visited them far less often had they not been in possession of a Smart Circle Card.

Q: What is The Smart Circle?

A: The Smart Circle is a promotions company that works with thousands of merchants across the United States and Canada to promote their businesses. The Smart Circle offers free promotional services to these companies in return for free and heavily discounted services for you.

Q: How do I use my card?

A: As soon as your card arrives in the mail, it is ready to use. In almost all cases, you simply bring the card with you when you visit the merchant and show it to them when ordering your service to receive your discounts.
Spas, golf courses and some merchants do require you to set up an appointment (tee time) as part of their course of business. In this case, you need to inform them you will be using the card when setting up the appointment. For most sports teams, you can also mail in your vouchers to receive your tickets via mail or on call at the box office.
Any special instructions are listed on the card and are easy to follow. If you have questions, please call us at 800-775-1975 or email us at customer.service@thesmartcircle.com for additional instructions.

Q: Are there any restrictions to using the offers?

All cards expire, so please pay attention to the expiration date in the detailed product description. It is important to note that we do not offer refunds for expired cards. Any other restrictions are listed with the specific offers they refer to in the detailed product description. Please call us at 800-775-1975 or email us at customer.service@thesmartcircle.com for any questions.

Q: How long do I have to use my Smart Circle Cards?

A: This depends on the card. Most sports team and golf cards expire at the end of the current season. Spas and salon cards are usually valid for 6 months or more from the date of purchase. The expiration date is always listed in the detailed description for each product. Please call us at 800-775-1975 or email us at customer.service@thesmartcircle.com for any questions about product expirations.

Q: What if I'm not happy with my card?

A: We want you to be happy! If your purchase is not what you expected or you change your mind for any reason, you can receive a full refund within 30 days of purchase and you can exchange for another card within 90 days. Contact us for a refund reference number and we’ll tell you where to send your unused card (you do have to pay the postage for returning the card). If you decide to return your card, call us at 800-775-1975 or email us at customer.service@thesmartcircle.com and we will get you a refund ID number. Refunds are not available for expired cards.

Q: What do I do if I have trouble using my Smart Circle Card?

A: Merchants love our customers! However, if there is a problem of any kind, please call us immediately at 800-775-1975 or email us at customer.service@thesmartcircle.com and we will speak to the merchant on your behalf. Problems are very rare and usually the result of an associate at the merchant not being aware of the promotion for some reason. See above for questions regarding refunds.

Q: Why can’t I download the offers?

A: These discounts are simply too deep to allow downloading over the internet. Our special printing and registration techniques provide a special measure of security. Shipping the card to a physical address also helps us ensure that you are truly an interested customer and not someone trying to profit from the resale of the offers (which is prohibited).

Q: These cards are great! Can I resell them?

A: Unfortunately, reselling a card voids it. Our merchants don’t want these cards showing up on online auctions or in the hands of scalpers, for example. The cards are designed for your use and enjoyment!
If you have a fundraising group or want to use the cards for special incentives or rewards for employees or customers and would like to buy in quantity, please call us at 800-775-1975 or email us at customer.service@thesmartcircle.com. We will do our best to help you out.

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

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